Refund Policy

Southwest FSG, LLC
Effective Date: July 14, 2025
El Paso, Texas
Email: scott@southwest-fsg.com
Phone: 915-292-8078

At Southwest FSG, LLC, we are committed to customer satisfaction and providing quality dental equipment and supplies. If you are not completely satisfied with your purchase, please review the following refund policy.

🔁 Return Eligibility

We accept returns for refund or credit under the following conditions:

Items must be returned within 30 days of delivery.
Products must be unused, unopened, and in original packaging.
A Return Merchandise Authorization (RMA) must be requested prior to return.
Custom or special-order items are non-refundable unless defective or incorrect.

⚠️ Non-Returnable Items

We do not accept returns on:

Opened or used equipment
Expired or close-dated supplies
PPE, sterile items, or hygiene-sensitive products
Clearance or final sale items
Custom or personalized orders

💵 Refund Process

Once the return is received and inspected, a refund will be issued to your original payment method or credited to your account.
Please allow 5–10 business days for processing.
A restocking fee of up to 20% may apply on certain products.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item was:

Defective
Damaged in transit
Incorrectly shipped by Southwest FSG

We recommend using a trackable shipping method and retaining proof of return.

❗ Damaged or Incorrect Items

Please report damaged, defective, or incorrect items within 3 business days of receipt. We will promptly arrange for replacement or refund, as appropriate.

📝 How to Request a Return

To request an RMA, please contact our customer support team:
📧 Email: scott@southwest-fsg.com
📞 Phone: 915-292-8078

Please include your order number, item description, and reason for return in your request.

We value your business and aim to make the return and refund process as smooth as possible. Thank you for choosing Southwest FSG, LLC.