Shipping Policy

Southwest FSG, LLC
Effective Date: 7/14/2025

At Southwest FSG, LLC, we are committed to providing fast, secure, and reliable shipping for all dental equipment and supply orders. Below is an outline of our shipping policy to help you understand our process and what to expect.

📦 Order Processing

All orders are processed Monday through Friday (excluding federal holidays).
Orders received by 2:00 PM Mountain Time are typically processed the same business day.
Orders placed after 2:00 PM will be processed the next business day.

🚚 Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Ground Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Overnight Shipping (1 business day) – upon request and availability

Shipping times may vary depending on the destination and product availability. Tracking information will be provided once your order ships.

🌎 Shipping Areas

We ship to all 50 U.S. states, U.S. territories, and military APO/FPO/DPO addresses.
For government orders, we can accommodate delivery requirements to secure facilities and drop-ship locations as needed.

💰 Shipping Costs

Shipping costs are calculated at checkout based on order weight, size, and destination.
Free shipping may be offered on qualifying bulk or government orders—please contact us for eligibility.

❗ Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 3 business days of delivery:
📧 Email: rogerscottbrown@gmail.com
📞 Phone: 915-292-8078

We will work quickly to resolve the issue with a replacement, refund, or credit as appropriate.

🔄 Backorders

If an item is on backorder, we will notify you immediately with an estimated fulfillment date. You may choose to wait, cancel, or substitute the item.

If you have questions about your order or shipping status, we’re here to help. Thank you for choosing Southwest FSG, LLC—a veteran-owned dental supply company committed to service and reliability.