Terms & Conditions
Southwest FSG, LLC
Effective Date: July 14, 2025
El Paso, Texas
Phone: 915-292-8078
Email: scott@southwest-fsg.com
These Terms and Conditions (“Terms”) govern the use of Southwest FSG, LLC’s services, including purchases of dental equipment and supplies made through our website, by phone, email, or via government contracting platforms.
By placing an order with Southwest FSG, LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms.
1. Eligibility
You must be authorized to purchase on behalf of a business, healthcare organization, or government entity. By using our services, you confirm compliance with applicable procurement and contracting regulations.
2. Orders and Acceptance
All orders are subject to our review and acceptance. We reserve the right to reject or cancel any order for reasons including pricing errors, product availability, or regulatory restrictions.
3. Pricing and Payment
Prices are subject to change without notice. Accepted payment methods include ACH, credit card, or invoicing under Net 30 terms (subject to approval). All federal orders are processed in accordance with the Prompt Payment Act (31 U.S.C. 3903).
4. Shipping and Delivery
Delivery timelines are estimated and not guaranteed. Title and risk of loss transfer upon shipment. We are not liable for delays due to weather, carrier issues, or external events. See our Shipping Policy for more details.
5. Returns and Refunds
Returns of unopened, undamaged products are accepted within 30 days of delivery with prior authorization. Custom or special-order items may not be eligible for return. A restocking fee may apply. Please contact us for a return merchandise authorization (RMA).
6. Warranty Disclaimer
Unless otherwise stated, all products are sold “as is.” Manufacturer warranties may apply. Southwest FSG, LLC disclaims all other warranties, including implied warranties of merchantability and fitness for a particular purpose.
7. Government Sales
Southwest FSG, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and complies with applicable FAR/DFARS provisions. We support purchases through GSA, VA, DLA, and other federal contracting pathways.
8. Limitation of Liability
Our liability is limited to the value of the purchased product or service. We are not liable for indirect, incidental, special, or consequential damages arising out of your use of our products or services.
9. Privacy
We collect and use customer information in accordance with our Privacy Policy. We do not sell or rent your information to third parties.
10. Governing Law
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the state or federal courts located in El Paso County, Texas.
11. Updates
We reserve the right to modify these Terms at any time. Updates will be posted on our website with the new effective date.
For questions, please contact:
Scott Brown
Email: scott@southwest-fsg.com
Phone: 915-292-8078